About ElecBoy

ElecBoy is a brand new electronics online shopping platform that aims to bring good-value-of-money products to customers. We have 19,000+ products from over 1,000 brands, including Apple, Bose, Dyson, Logitech and Nespresso etc. Product categories are ranging from Home and Kitchen Appliances, Computing and Mobile Accessories, Entertainment Products and other Home Living Products.

【FAQs】
1. Product Warranty
If you have purchased [Authorized Product], you can return the product to the manufacturer or its authorized dealer for repair within warranty period. If you have purchased [Parallel Imported Product], you cannot enjoy the warranty.

We will state the warranty period and range clearly. You can know more about the warranty information in "Specification & Warranty" in product page.

No matter you have purchased [Authorized Product] or [Parallel Imported Product], 10-day money back guarantee policy also applies. We guarantee the exchange of product within 10 days of purchase if the product fails to meet manufacturer's standards. You may click here for more details. 

2. Product Inventory Status
3 types of inventory status will be shown in product page, the shipping time will be depending on the status:

In stock: Inventory is available in warehouse. Earliest delivery date can be next day.

Pre-order: We will order the product from supplier after receiving your order. Earliest delivery date will be 14 days after you have placed your order.

Out of Stock: No inventory in warehouse. We will replenish again after we receive inventory from supplier.

3. Shipping Method & Time:
ElecBoy provides the following shipping methods:

Home Delivery: You can choose your preferred delivery date. If you place your order before 9pm, you may even choose next day delivery. You may be able to get the product faster than buying in physical store!

Self-pickup: ElecBoy has partnered with SF Express to provide self-pickup service. Customers can pick up product at SF lockers, SF Business Station Locations, SF Store and SF service partner.


4. Return & Exchange
We guarantee the exchange of product within 10 days of purchase if the product fails to meet manufacturer's standards. You may click here for more details. 

5. Customer Support
If you have any problem, you may try to find the answer in FAQs section. You may also reach us through WhatsApp by clicking the button at right bottom corner. You can click here for more details