, Welcome Back!

FAQs

Can I change my personal information?

You can change your personal information at any time in the "Profile".

Can I change the password?

Can I change my registered email?

Why can’t I log in even though I have reset my password?

What if I want to cancel my account?

How can I enjoy the welcome offer?

The welcome offer will be credited to your "Account".

Will my points expire?

When will I receive points after my purchase?

What if my points are not credited after I receive my order?

Where can I check how many points I have?

How to use member points?

What if I forget to apply the coupon code during payment?

Is ElecBoy selling authorized products?

99% of ElecBoy’s products are Hong Kong authorized product. We will state the warranty period and range clearly. You can know more about the warranty information in “Specification & Warranty” in product page.

Why authorized products can be sold in such attractive price?

How to check product warranty information?

How to check product function?

Is the product in stock?

What if I have a problem with the product after receiving it?

Can I place an order as a visitor?

You need to become a member to complete the payment process.

What if I have not received an order email after purchase?

Is it possible to cancel or change a product after an order has been placed?

Can I change the delivery/self-pickup time?

What if there is product issue after I receive the goods?

What if I lose the receipt?

Can I pay in instalments?

ElecBoy does not provide payment by instalments but we will pay close attention to the latest market conditions and introduce more ways to make payments easier for everyone, so stay tuned.

What does “transaction failed” mean?

Why did I not receive a credit card verification code?

What if more money has been deducted from my credit card than I approved?

How will I know if I have made a successful transaction?

What if I forget to use my promotion code during payment?

Where are the undeliverable delivery areas?

Delivery is not available to Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O, any areas where trucks are prohibited from entering. Delivery service is also not available for below outlaying islands: Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O, any areas where trucks are prohibited from entering.

Will there be any additional charges besides delivery fees?

Will my goods be delivered within a few days after I place my order?

What delivery date are available to choose?

What if I have given the wrong address or phone number after placing an order?

Can I change the delivery time?

Can the order be changed from delivery to self-pickup service?

When can I receive the order confirmation email?

Will someone notify me before delivery?

Can someone receive the order for me?

If no one receives the order, can I have them left at the building management office or reception desk?

What if I am suddenly unable to receive the order?

What if there is no delivery at the assigned time?

Why I cannot select Circle K Pickup?

Some products may not be available for self-pickup service due to the size issue. You can see which products offer self-pickup service on the product page. On the other hand, your shopping cart may have other products that cannot use the self-pickup service and therefore you may have to choose delivery service for the entire order or divide your order. If above situation occurs, our customer service specialist will contact you to change the delivery method.

How do I select Circle K Pickup when placing an order?

The product I have selected offers Circle K Pickup. Why am I unable to select this option during checkout?

Why can’t I choose a pickup time?

When can I receive the order confirmation email?

When can I collect my order?

Why didn’t I get an SMS?

What if I have given the wrong phone number or other details after placing an order?

Can I transfer my shipment to another pickup point?

Can I revise the order from self-pickup service to delivery service?

Can I collect from the pickup point any time within 24 hours night or day?

How long is the pickup period?

Can someone else pick up the package for me?

What if I can’t collect the goods during the pickup period?

Why I cannot select self-pickup service?

Some products may not be available for self-pickup service due to the size issue. You can see which products offer self-pickup service on the product page. On the other hand, your shopping cart may have other products that cannot use the self-pickup service and therefore you may have to choose delivery service for the entire order or divide your order. If above situation occurs, our customer service specialist will contact you to change the delivery method.

How do I select a self-pickup service when placing an order?

The product I have selected offers a self-pickup service. Why am I unable to select this option during checkout?

Why can’t I choose a pickup time?

When can I receive the order confirmation email?

When can I collect my order?

Why didn’t I get an SMS?

What if I have given the wrong phone number or other details after placing an order?

Can I transfer my shipment to another pickup point?

Can I revise the order from self-pickup service to delivery service?

Is self-pickup point available for 24 hours?

How long is the pickup period?

Can someone else pick up the package for me?

What if I can’t collect the goods during the pickup period?

Learn More Self-pickup details ❕

Why can’t I see a tracking number?

You will receive an order tracking number when your order is confirmed and being shipped.

When can I receive the order confirmation email?

I haven’t received my goods yet, but the tracking number has disappeared?

What if I can’t collect the goods during the pickup period?

What if there is no delivery at the assigned time?

Know More Order Tracking details ❕

When does the 10-day return guarantee apply?

It applies for 10 days from the day you receive the goods. If there is any problem with the product, please contact us within 10 days. After 10 days, the product will be under the manufacturer’s warranty period and you need to return the product to the manufacturer/dealer for repair.

Can all products be returned/refunded?

Can I exchange it if I bought a wrong model?

Do I have to return the faulty goods personally?

Do I have to exchange for the same model or can I choose a different one?

Under what situations will I get a refund?

How long does the return process take?

How long does the refund process take?

Know More Exchange & Refund Details ❕