PHILIPS Sonicare DiamondClean Smart 9500 HX9924/12 Sonic Electric Toothbrush
Specification & Warranty
|Power Supply Type||Rechargable|
|Brush vibrate speed (per min)||31000|
|No. of Speed Adjust Control||5|
|2-min. Brushing Duration Notification Timer||Yes|
|Charging Time (hr)||24|
|Operating Time ( Approx. )||3 weeks|
|No. of Brush Head Included||3|
|Power Voltage (Volts)||AC100-240V|
|Accessories||1 Premium Clean bush head, 1 Premium Gum Care brush head & 1 Premium White brush head. 1 TongueCare+ tongue brush. Charging glass & USB charging travel case|
|Dimension (Wx H xD mm)||30x250x30|
|Packing Weight (kg)||1|
|Packing Size (W x H x D mm)||171x256x115|
|Warranty Covering Region||All Countries|
|Warranty Information||2-year warranty: labour only|
|Additional Information||Connected brushing app via Bluetooth, personalized in-app coaching to perfect brushing / Smart sensor technology alert : location sensor, pressure sensor & scrubbing sensor to improve your technique / Smart brush head recognition, smart mode pairing / Brush head replacement reminder / Sonicare sonic technology, Up to 31,000 brush strokes per minute / 5 modes: clean, white+, deep clean+, gum health & tongue care / 3 intensities: low, medium, high / Pressure feedback ring lights / 2 minutes Smartimer® / App Compatibility: - Android compatibility: Android phones, Bluetooth 4.0 enabled tablets iOS compatibility: 3rd Generation iPad or above, iPhone 4S or above, iOS7 or above|
|Place of Manufacture||China|
Delivery service is available from Monday to Saturday (Except Public Holidays). The delivery timeslot is from 9:00am to 6:00pm.
You may enjoy free standard delivery service to your purchase of HK$500 or above. There will be $50 delivery service charge for purchase less than HK$500.
Under normal circumstances, in-stock product can choose next day delivery (except for Sunday & Public Holiday), daily order cut off time will be 9pm. Delivery quotas are on first-come-first-serve basis, please refer to checkout page for available delivery date.
Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan of Hong Kong Special Administrative Region.
Delivery service is only available on Tuesdays and Thursdays for below areas: Stonecutters Island, Kwai Chung Container Terminal, Lung Kwu Tan/Tap Shek Kok, Chuk Yuen Village/Lian Ma Hang Road/Luo Wu Road, Airport Area, Shek O/Big Wave Bay. If you have chosen delivery time other than Tuesdays or Thursdays, we will contact you to rearrange the delivery.
Delivery is not available to Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O, any areas where trucks are prohibited from entering. Delivery service is also not available for below outlaying islands: Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O, any areas where trucks are prohibited from entering.
If no elevator service is available at the premises, we will additionally charge you a delivery fee for each floor except the ground floor. Regarding the additional charges, these shall be paid to the delivery staff directly. For details of the additional charges, please refer to here.
If you wish to change the delivery address, date or time, you can fill in the form in 2 days before scheduled delivery and our customer service specialist will follow up with you as soon as possible.
For more details, please refer to Delivery Service.
Circle K Pickup Service
You may enjoy free Circle K pickup service to your purchase of HK$500 or above. There will be $50 delivery service charge for purchase less than HK$500.
You can choose from 250 Circle K stores for pickup. Please click here for more details of the pickup point locations and business hours.
Some products may not be available for self-pickup service due to the size or fragile issue. You can see which products offer Circle K pickup service on the product page. Due to limited space in Circle K store, order exceeding certain quantity of items will not be able to select Circle K pickup service. If above situations occur, our customer service specialist will contact you to change the delivery method, which may lead to 1-2 working days delay on delivery.
It usually takes 3-5 working days for pickup order to arrive to the Circle K stores. Our delivery team will send you a SMS pickup notification when the order has arrived at the stores. Please follow the instruction with the pickup code to collect your order with 48 hours after receiving the SMS pickup notification.
Self-pickup order cannot be amended. If you have given the wrong phone number or other details after placing an order, you can complete the form and our customer service specialist will follow up with you depending on the situation.
For more details, please refer to Circle K Pickup Service.
Different products will have different warranty details, which will be listed in product specification section.
10-day Money Back Guarantee Policy
You are required to examine the goods immediately for any deficiencies and/or damages to their appearance or whether all accessories are included upon delivery or pickup. We guarantee the exchange of product within 10 days of purchase if the product fails to meet manufacturer's standards. This Policy is only applicable to selected products, and it is not applicable to Apple/BEATS/SmartGo Pokefi/DJI selected items, CM earphones, gift card products and products under non-refundable category. You can complete the service support form and our customer service specialist will follow up with you depending on the situation.
For Amend/Cancel Order, please refer to Exchange & Refund.
To provide secure online transactions, we employ Internet's Transport Layer Security (TLS) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the Internet.
ElecBoy is a brand new electronics online shopping platform that aims to bring good-value-of-money products to customers. We have 10,000+ products from over 400 brands, including Apple, Bose, Dyson, Logitech and Nespresso etc. Product categories are ranging from Home and Kitchen Appliances, Computing and Mobile Accessories, Entertainment Products and other Home Living Products.
1. Product Warranty
If you have purchased [Authorized Product], you can return the product to the manufacturer or its authorized dealer for repair within warranty period. If you have purchased [Parallel Imported Product], you cannot enjoy the warranty.
We will state the warranty period and range clearly. You can know more about the warranty information in "Specification & Warranty" in product page.
No matter you have purchased [Authorized Product] or [Parallel Imported Product], 10-day money back guarantee policy also applies. We guarantee the exchange of product within 10 days of purchase if the product fails to meet manufacturer's standards. You may click here for more details.
2. Product Inventory Status
3 types of inventory status will be shown in product page, the shipping time will be depending on the status:
In stock: Inventory is available in warehouse. Earliest delivery date can be next day.
Pre-order: We will order the product from supplier after receiving your order. Earliest delivery date will be 14 days after you have placed your order.
Out of Stock: No inventory in warehouse. We will replenish again after we receive inventory from supplier.
3. Shipping Method & Time:
ElecBoy provides the following shipping methods:
Home Delivery: You can choose your preferred delivery date. If you place your order before 9pm, you may even choose next day delivery. You may be able to get the product faster than buying in physical store!
Circle K Pickup: More than 250 stores for you to pick up in 24/7. Circle K store has larger space to fit with larger size product, which is more flexible and convenient for you!
4. Return & Exchange
We guarantee the exchange of product within 10 days of purchase if the product fails to meet manufacturer's standards. You may click here for more details.
5. Customer Support
If you have any problem, you may try to find the answer in FAQs section. You may also reach us through live chat by clicking the button at right bottom corner. You can also find us by WhatsApp if you need delivery related support on the delivery date. You can click here for more details
TotalCover Extended Warranty
TotalCover Extended Warranty Service provides you an all rounded protection, which offers you product exchange during extended warranty period.
TotalCover Extended Warranty | All-round Protection
ElecBoy TotalCover Extended Warranty Service provides you extra 12 or 24 months of extended warranty for your electronic appliances or gadgets after the original product manufacturer warranty period. If your product has mechanical or electrical failures during extended warranty period, you can choose for product replacement or getting eVoucher.
As low as $6/Month
Offer extra 12 or 24 months of warranty for your products, as low as $65 per year. You can choose the service flexibly for your needs.
If your product has mechanical or electrical failures during extended warranty period, you can choose to replace the product with the same model / like kind model or get an eVoucher worth 30% of the original purchase price.
24/7 Service Portal
It only takes you a few minutes to log in to TotalCover online service portal to submit service request or check service request status. We will follow up the service request within 1 working day.
We offer free door-to-door delivery service. We will arrange collection of product as fast as 48 hours after you have submitted the service request. You can save the travel time and wait for the result at home.