Why I cannot select store-pickup service?
Some products may not be available for store-pickup service due to the size issue. You can see which products offer store-pickup service on the product page. On the other hand, your shopping cart may have other products that cannot use the store-pickup service and therefore you may have to choose delivery service for the entire order or divide your order. If above situation occurs, our customer service specialist will contact you to change the delivery method.
The product I have selected offers a store-pickup service. Why am I unable to select this option during checkout?
Your shopping cart may have other products that cannot use the store-pickup service and therefore you may have to choose delivery service for the entire order.
When can I collect my order?
Under normal circumstances, if inventory is available at store and your order is placed before 5:00pm, you can pick up the order on the same day. If inventory is unavailable at store, the order will be ready for pickup within two days. Delivery quotas are on first-come-first-serve basis, please refer to checkout page for available delivery date.
What happens if we cannot verify that the person requesting to pick up the goods is you or your authorized representative?
If we cannot confirm that the person requesting to pick up the goods is you or your authorized representative, we will refuse that person from collecting your order to protect your interests.
Can I authorize someone to pick up the goods I ordered?
Yes, you can authorize someone to pick up the goods you ordered. If you authorize someone, please prepare an authorization letter.
What documents do I need to bring when picking up the goods?
When picking up the goods, please bring the following documents:
• Pickup email, pickup QR code from the order record in the Fortis online store, or pickup SMS
• Account login name
• Original identification document (only applicable for Apple products)
• Authorization letter (if applicable)
What should I pay attention to when picking up the purchased goods?
Before picking up the goods, you need to carefully keep the pickup QR code and pickup email. ElecBoy is not responsible for any loss, damage, or costs arising from the loss of or disclosure of the pickup QR code to any third party. All pickup records are based on ElecBoy shopping system records. We strongly recommend that you check the following when picking up the purchased goods:
1. Check the appearance of the goods for any obvious defects or flaws, and ensure that all accessories are included.
2. Verify on-site that you have received the correct quantity of goods purchased and any accompanying gifts (if applicable).
Under normal circumstances, we do not accept any exchange requests, and our 10-day refund guarantee policy only applies to cases where the quality of the goods provided does not meet production standards, which must be verified by authorized agents.
What documents can I obtain for product maintenance after completing the pickup?
After completing the pickup, you can obtain your electronic sales receipt via email or by logging into the ElecBoy online store and selecting your order from the order history. If you would like us to print the receipt for you, please contact our store staff member.
Can I change the delivery method?
No, it cannot be changed after order is placed.
When will I receive the pickup email or QR code?
Generally, the pickup email or QR code will be sent out before 3 PM on the day of pickup.
What should I do if the chosen store is closed due to weather or other factors?
If the store you chose for product pickup is closed due to weather or other factors, you can go to that store to pick up the product the next day.
