Product Ordering and Product Exchange Policy

Hong Kong Store

1. To enjoy product ordering service, customer is required to pay at least 30% the product price as deposit. If customer requests to order a product not carried by ElecBoy but directly from the supplier or the authorized dealer, customer has to pay the full price at the time of the order (collectively called “Deposit”). No refund of the Deposit paid shall be made unless the authorized dealer is unable to supply the product. If the ordered product is not available by the agreed delivery date, customer may choose to accept an extended period for delivery, to accept another product, or to cancel the order. Deposit will be refunded in full if the order is cancelled. For details, please enquire with ElecBoy.

2. When a Deposit is made the product price is confirmed and fixed. The product price will not be varied.

3. Customer must arrange for delivery and installation within 30 days from placement of the order. If Customer fails to take delivery within 30 days, any payment received by ElecBoy would be forfeited.  No refund or exchange will be entertained.

4. ElecBoy would not accept any request for exchange of products or cancellation of order generally.  Product ordering, exchange, delivery or installation are only applicable to specific products, subject to ElecBoy’s absolute discretion and may be subject to a handling fee.

5. Customer is requested to examine the products immediately for any deficiencies and/or damages upon delivery or collection.  In case of deficiencies and/or damages, please contact ElecBoy’s customer service as soon as possible to process your product return request.

6. Unless original packing (including the recycling label where applicable), accessories, user guide and blank warranty card are returned together with the returned product in good condition, ElecBoy reserves the right not to process an exchange or refund.

7. The returned product should not be damaged, scratched, defaced or contain any trace of water damage.

8. No exchange would be made for product which has been registered on-line for warranty service or has undergone repair.

9. All gift items must be returned together with the returned product, otherwise the retail value of the gift item would be charged or deducted from the refund.

10. At the time of product exchange, customer must present the original receipt and/or the relevant electronic receipt to ElecBoy.

11. For Customers who purchase products that require installation, ElecBoy strongly advices customers do subscribe to installation services offered by the authorized dealers, for installation works to be carried out by their technicians, who will open the package box during their on-site visit and will inspect the product condition.  If the package box is opened other than by the technicians, customer will be responsible for any subsequent liabilities, including but not limited to physical damage to the product or improper installation such that the product cannot function as it should in the ordinary course.

12. In exceptional case as agreed with the customer, ElecBoy will refund the amount paid for the order to the relevant payment account which the customer used to settle payment of the order in the first instance or any other means as agreed.  The refund process usually takes about 2-4 weeks.

13. If the customer chooses ElecBoy upgrade collection service, statutory free removal service, brand removal service or trade up service, all old electrical appliances or electronic products, and all accessories thereon will not be returned upon collection.

ElecBoy guarantees the exchange of product within 10 days of purchase if the product fails to meet manufacturer’s standards (to be confirmed after inspection by the authorized dealer.  The authorized dealer’s assessment shall be conclusive.  Please refer to https://www.elecboy.com.hk/en/pages/terms-policies

for details of the policy).  

1. The product to be returned may be required to be inspected by authorized dealer to confirm that product has indeed failed to meet the manufacturer’s standards. In such case, ElecBoy may require the product to be inspected at the authorized dealer’s service centre.

2. This policy does not apply to brands or product categories that are non-refundable, unless the product is explicitly marked as applicable to this policy on the website product page or in-store price tag.

3. For further applicable terms and conditions, please refer to the below link for details:

1. Customer shall pay ElecBoy the full price of the product or any balance thereof on delivery of the product. If the balance of the product price is not paid on delivery, ElecBoy shall be entitled to forfeit the Deposit paid by the customer and withhold delivery of the product.

2. Title to the product shall remain vested in ElecBoy until ElecBoy receives full payment. Risk to the product shall pass to the customer upon delivery.

3. All expected delivery dates and time are estimates only. ElecBoy shall not be liable for any loss or damage arising out of late deliveries.

4. For additional charges that may apply for delivery and installation services, please refer to separate fee schedules:(https://www.elecboy.com.hk/en/pages/extra-delivery-fee)

5. ElecBoy shall not be liable for any loss or damage resulting from delay or any failure to perform any or all of these terms and conditions where such delay or failure is due to causes beyond its control.

6. These terms and conditions are written in both English and Chinese. The English version shall prevail.

7. These terms and conditions shall be construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”) and in case of any dispute,

the parties shall submit to the exclusive jurisdiction of the courts of Hong Kong.

ELECBOY’S PERSONAL INFORMATION COLLECTION STATEMENT (AS STATED BELOW) FORMS AN INTEGRAL PART OF THIS AGREEMENT BETWEEN ELECBOYAND THE CUSTOMER AND SHALL BE DEEMED INCORPORATED INTO THIS AGREEMENT ACCORDINGLY.

Personal Information Collection Statement  

As a customer of ElecBoy, it may be necessary for you to provide us with your personal information (“Personal Data”) when you purchase from us for a service and / or product (“Service”) which is subject to our Privacy Policy.  You can find our Privacy Policy here: www.elecboy.com.hk/en/pages/privacy-notice or by scanning the below QR code:


Product Eco-responsibility Ordinance

A product set out in this receipt is regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on an item of regulated electrical equipment for the class of such equipment to which the product belongs as follows:	本收據所列的產品，是《產品環保責任條例》（第603章）所指的受管制電器。該條例就該產品所屬的受管制電器類別下的每件受管制電器，徵收下列循環再造徵費:
Air conditioner: $124 per item Refrigerator: $165 per item Washing machine: $125 per item Dehumidifier: $125 per item Tumble Dryer: $125 per item Television: $165 per item Computer: $15 per item Printer: $15 per item Scanner: $15 per item Monitor: $45 per item	空調機: 每部$125 電冰箱: 每部$165 洗衣機: 每部$125 抽濕機: 每部$125 乾衣機: 每部$125 電視機: 每部$165 電腦: 每部$15 列印機: 每部$15 掃描器: 每部$15 顯示器: 每部$45

Last updated: 3 May 2024