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「電器幫 速速送 — 超時補償」條款及細則

主頁 「電器幫 速速送 — 超時補償」條款及細則
  • 現貨發售之產品最快可選擇翌日送貨上門(星期日及公眾假期除外)，截單時間為每日晚上九時。送貨限額先到先得，實際日期及時間以結帳時之選擇為準。
  • For home delivery service, orders of in-stock product can be chosen to deliver the next day at the earliest (Except for Sunday & Public Holiday). Daily order cut off time will be 9pm. Delivery quotas are on first-come-first-serve basis, please refer to checkout page for available delivery date and time.

  • 於活動期間，如顧客購買現貨產品並選擇送貨上門服務，當產品送抵日期遲於顧客所揀選之送貨日期，則可獲10,000分電器幫會員積分補償（相等於港幣$50）。
  • During the campaign period, if customer ordered product in-stock and selected home delivery service, customer will receive 10,000 ElecBoy member points (equivalent to HKD50) when the product arrival date is later than the scheduled delivery date.

  • 超時補償只適用於產品送抵日期遲於顧客所揀選之送貨日期1天或以上之訂單。
  • Compensation for Late Delivery is only valid when the product arrival date at least 1 day later than the scheduled delivery date.

  • 顧客下單後將會收到訂單電郵，顧客所揀選之送貨日期將會於電郵列明並以此為準。
  • Customer will receive the order email after placing the order, the scheduled delivery date stated in the email shall be final.

  • 產品送抵收貨地址之日期及時間以電器幫系統紀錄為準。
  • The product arrival date and time recorded in ElecBoy system should prevail, final and conclusive.

  • 此活動只適用於訂單內所有產品均為現貨發售，購買預訂產品恕不適用。
  • Pre-order products are not applicable for this offer. Customer shall make sure their order includes product in-stock only to enjoy this offer.

  • 此活動只適用於送貨上門服務，其他送貨方式恕不適用。
  • The offer is only valid to home delivery service, other delivery methods are not applicable.

  • 如顧客需申請超時補償，顧客需於收到產品後3天內，填妥「送貨延誤申報表格」，逾時恕不受理。電器幫會於收到表格後起計2個工作天內作出審核。如申請獲得通過，10,000分電器幫會員積分（相等於港幣$50）將會自動存入顧客下單時所使用之會員帳號。
  • If customer need to apply compensation for late delivery, customer need to complete the late delivery claim form within 3 days after customer received the products. Late request will not be accepted. The assessment will take 2 working days starting from the next working day of receipt of the form. If the claim is eligible for compensation, 10,000 ElecBoy member points (equivalent to HKD50) will be given to customer account automatically.

  • 每張合資格之延誤訂單最多只可申請一次補償。
  • Only one compensation is applicable for each order if the delivery is delayed and already approved by our assessment.

  • 如因任何無法預計之因素(包括但不限於送貨地址及電話不齊全、顧客更改訂單內容或送貨資料、送貨時收貨人未能成功聯絡、產品送抵後無人簽收、產品出現缺貨/包裝問題、訂單被系統評定為可疑訂單、送貨當天遇上惡劣天氣、嚴重水浸、交通事故、道路阻塞等)，而導致送貨時間延誤、更改或暫停，則上述有關之補償並不適用。
  • The Compensation for Late Delivery will not be offered if delivery is delayed, postponed or cancelled due to any causes beyond our control, including but not limited to incomplete or incorrect delivery address/ contact number, change of order/delivery details, recipient cannot be reached within the delivery time, no one is available at the delivery address to receive the products, product out of stock/ product package damage, order marked as suspicious order by system, bad weather conditions, serious flooding, traffic accident , blocked or closed roads.

  • 以下送貨範圍不適用於是此活動，包括但不限於：昂船洲、葵涌貨櫃碼頭、龍鼓灘、踏石角、竹園村、蓮麻坑路、羅湖道、機場範圍、石澳、大浪灣 、清水灣區、東涌、赤柱、山頂、赤鱲角、南丫島、坪洲、長洲、梅窩、貝澳、長沙、塘福、水口、石壁、寶蓮寺、大澳、馬灣、愉景灣、非固定地址、邊境禁區、貨倉、不能經樓梯送貨而需經由露台入屋之地點、任何貨車禁止進入的區域。
  • The offer is not valid for below delivery area, including but not limited to Stonecutters Island, Kwai Chung Container Terminal, Lung Kwu Tan, Tap Shek Kok, Chuk Yuen Village, Lian Ma Hang Road, Luo Wu Road, Airport Area, Shek O, Big Wave Bay, Clear Water Bay District, Tung Chung, Stanley, The Peak, Chek Lap Kok, Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O, Ma Wan, Discovery Bay, non-permanent address, frontier closed areas, warehouse , premises which are not accessible by elevator or staircase and need to be delivered through balcony and any areas where trucks are prohibited from entering.

  • 此活動同時受一般送貨服務條款及細則約束，有關內容可按此查看。
  • The offer is also subject to the terms and conditions of delivery. Details can be referred to here.
  • 此活動推廣期至另行通知。
  • The promo will run till further notice.

  • 電器幫有權隨時暫停、更改或終止活動及其條款及細則，而毋須另行通知。
  • ElecBoy shall have the right to suspend, amend or terminate the offer and its terms and conditions at any time without any prior notice.

  • 如有任何爭議，電器幫保留最終決定權。
  • In case of any disputes, ElecBoy reserves the final decision.