For home delivery service, orders of in-stock product can be chosen to deliver the next day at the earliest (Except for Sunday & Public Holiday). Daily order cut off time will be 9pm. Delivery quotas are on first-come-first-serve basis, please refer to checkout page for available delivery date and time.
During the campaign period, if customer ordered product in-stock and selected home delivery service, customer will receive 10,000 ElecBoy member points (equivalent to HKD50) when the product arrival date is later than the scheduled delivery date.
Compensation for Late Delivery is only valid when the product arrival date at least 1 day later than the scheduled delivery date.
Customer will receive the order email after placing the order, the scheduled delivery date stated in the email shall be final.
The product arrival date and time recorded in ElecBoy system should prevail, final and conclusive.
Pre-order products are not applicable for this offer. Customer shall make sure their order includes product in-stock only to enjoy this offer.
The offer is only valid to home delivery service, other delivery methods are not applicable.
If customer need to apply compensation for late delivery, customer need to complete the late delivery claim form within 3 days after customer received the products. Late request will not be accepted. The assessment will take 2 working days starting from the next working day of receipt of the form. If the claim is eligible for compensation, 10,000 ElecBoy member points (equivalent to HKD50) will be given to customer account automatically.
Only one compensation is applicable for each order if the delivery is delayed and already approved by our assessment.
The Compensation for Late Delivery will not be offered if delivery is delayed, postponed or cancelled due to any causes beyond our control, including but not limited to incomplete or incorrect delivery address/ contact number, change of order/delivery details, recipient cannot be reached within the delivery time, no one is available at the delivery address to receive the products, product out of stock/ product package damage, order marked as suspicious order by system, bad weather conditions, serious flooding, traffic accident , blocked or closed roads.
The offer is not valid for below delivery area, including but not limited to Stonecutters Island, Kwai Chung Container Terminal, Lung Kwu Tan, Tap Shek Kok, Chuk Yuen Village, Lian Ma Hang Road, Luo Wu Road, Airport Area, Shek O, Big Wave Bay, Clear Water Bay District, Tung Chung, Stanley, The Peak, Chek Lap Kok, Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O, Ma Wan, Discovery Bay, non-permanent address, frontier closed areas, warehouse , premises which are not accessible by elevator or staircase and need to be delivered through balcony and any areas where trucks are prohibited from entering.